Know Your Customer verification process

One thing all our players have to do is verify their age, identity, and address by sending us documents. This is because we have licensing and legal responsibilities.

This verification process is known as 'Know Your Customer' (KYC). It can happen at any stage, not just at registration or when you first deposit.

KYC verification helps us to protect players and create a safe environment. We need to make sure that:

• Vulnerable players, such as minors, don't access our services.

• Each player has an account.

• We reduce the risk of fraud or duplicate accounts.

• A real person with an active email address created the account.

• We have the means to contact our players if we need to.

As a live casino would ask you to verify your identity, we also make sure that our players are who they say they are.

We use electronic checks to confirm player identities and ages, although we can't validate 100% of our players electronically. In some cases, we'll need to see your documents for KYC purposes.

Depending on your registration country or license, we may accept different documents.

We may not be able to accept certain documents depending on your country and license.

Proof of Identity (ID)

We cannot accept any of these:

• Residence permit
• Provisional driving license
• Birth certificate
• Canadian Health card

Proof of address (POA)

We cannot accept any of these:

• Payslips
• Mobile bills
• Invoices
• Medical appointments or sick leave notes.
• Subscription to magazines.
• Bank statements from online banks. These are banks such as Revolut, Monese, Monzo, Atom, N26, Pockit Ltd, etc.

For IDs, we need to see:

• Your full name
• Date of birth
• Issue date or expiry date
• The entire document
• Your signature

For POA, we need to see:

• Your full name
• Your current address
• Issue date no older than three months.

You can send your documents in any of the following formats:

• Scanned copies
• Digital photos of the original document if the image is clear.
• Screenshots as mentioned above.
• Photos or images must be legible and clear.
• Images must be in full color.
• .pdf
• .doc
• .bmp
• .png
• .jpg

Based on your activity, we may need to ask you for more documents. It might be to meet regulatory obligations or for advanced verification. This helps us to keep you safe when you use our site.

Not all players need to send more documents but, if you do, we'll ask you for the documents we need. In some cases, this might impact your ability to play.

Make sure your registered email address is updated so that we can contact you quickly.

The Source of Wealth (SOW) check describes how a player, or their family, has earned their total wealth.

For example, we'll need to look at the activities that generate or contribute to the player's financial accumulation and other assets.

Examples of SOW:

• Inheritance
• Investments
• Ownership of a business
• Employment

This check helps us to prevent money laundering on our site and protect players as part of our responsible gaming policy.

We'll only ever ask for documents specific to your betting. We accept any of the following:

• Payslips no older than three months
• A signed letter from your employer on company letterhead confirming salary, employment start date, and profession
• A bank statement showing your last three salary payments
• Investment statements
• A copy of your accounts if you're self-employed, showing your salary and details
• A letter from lawyers handling the sale of property or business
• Other clear evidence related to your poker, gambling, or lottery winnings

This check describes your immediate source of funds, for example: the deposit method you used to credit your account with us.

As part of our licensing and legal obligations, we're obliged to get specific information from our players to carry out our internal security checks.

In all instances, regardless of your location, we need to make sure:

• The right person is using the account.
• We protect our players from fraud or being linked to illegal activities.
• Our players can play on our site in a manner that doesn't harm their personal and financial well-being.
• We're acting in line with laws and regulations in the regions we operate.

• Bank card
• E-wallet account
• Pre-paid voucher
• Bank transfer
• Peer-to-peer transfers. This kind of transfer (between players) is not available in all licenses.
  
  

If we can't contact you or you can't send us the documents we need, we may have to restrict your account until we receive the information we need.

We take every precaution to protect the confidentiality of our player's identities and any other sensitive information we collect.

We have internal restrictions in place to secure your information.

No one has access to this information other than to the player or as described in our Privacy Policy, which you can find on our website.

All our employees need to comply with the Privacy Policy to keep player information confidential. This obligation continues even after the employee has left our organization. We invest in the latest security architecture technology to protect the data we hold.